Lazada Collaborates with Five Renowned Milk Companies to to ensure hassle-free, worry-free online shopping of Milk Products

There are a lot of milk brands in the market, and the wide variety brings confusion and worry to parents; whether buying online or via the physical store. You can't blame parents for being skeptical when it comes to formula milk because the health of their kids is the one at risk if they would get a non-authentic product from the store.

While online shopping is the most convenient way for Moms to buy milk products, it worries them at the same time if what they are buying is from a trusted source. Good thing Lazada launched The LazMall Milk Guarantee program which provides moms with the convenience and full confidence to purchase milk formula online. The program is a partnership with renowned milk companies namely Nestle, Wyeth, Reckitt Benckiser Abbott, and Nutricia, to assure consumers that only high-quality, authentic and fresh milk are available on Lazada’s LazMall platform.

In conceptualizing the program, rigorous market research was done to better understand key concerns related to milk formula purchasing for mothers. The findings include milk product authenticity and expiry dates, reliability of sellers of such products and long delivery lead times. 


Through close consultation with milk company partners, Lazada developed a robust set of guidelines and protocols that led to the advent of LazMall’s Milk Guarantee Program. This program guarantees the highest standards are applied for milk handling, storage, and delivery of milk products.

Emma Chavarot, Chief Business Officer of Lazada Philippines, said, “Lazada is the first and only e-commerce platform in the country to offer 100 percent guaranteed fresh and authentic milk products for online purchase. Together with our esteemed milk company partners, we are pleased to launch the LazMall Milk Guarantee Program, a product of our close collaboration and our commitment to safeguard and maintain high-quality standards. With busy mom lifestyles, we hope to provide more convenience and ease of mind when taking care of important things like buying fresh and authentic milk for their children.”

What Lazada’s Milk GuaranteePromises Moms

  • Authenticity
Only infant milk formula, growing up milk and maternal milk from official brands and official distributors in the Philippines are sold on Lazada’s LazMall platform. All milk products are 100 percent authentic and are sourced directly from the milk brands.

  • Freshness
The program guarantees that all milk formula products for outbound are at least 6 (six) months from their expiry dates.

  • Quality
Lazada warehouse employees are professionally trained to handle and fulfil orders in accordance with the quality and best practices upheld by the Milk Industry. These milk products are securely stored in Lazada’s warehouse to ensure that product quality is maintained at its best.

  • Worry and Hassle-Free Online Shopping Experience 
With Lazada’s logistics capabilities, all milk products ordered under the Milk Guarantee Program will be delivered straight to the customer’s doorstep within the next day.

Customers are provided with multiple payment options and are updated through SMS and email regarding the status of their orders.

  • Seal of Milk Guarantee
All milk products covered by the LazMall Milk Guarantee Program will have the green seal of 

authenticity and freshness as seen below. Now, mothers will never have to worry when purchasing their trusted milk products online.

“When it comes to choosing the right products for one’s child, nothing is left to chance. We identified the challenges faced by mothers through on-the-ground feedback, hence with the LazMall Milk Guarantee program, we truly hope to improve and increase options available on Lazada for mother and baby-related needs,” added Ms. Chavarot.

Lazada Cabuyao Plant Tour in Line with the Launching

To give Moms an overview of what actually is happening inside Lazada's biggest facility in the country - the Lazada eLogistics Plant in Cabuyao - they invited a few Moms to join the tour inside the plant. 

It was surprising and at the same time amazing to see very organized and systematic processes from inbound to outbound and shipping. The warehouse is clean and orderly, fully automated and the products inside were stocked properly in rigid and very stable metal storage racks. There was a huge stock for baby essentials such as disposable diapers and milk formula, proving that these are one of the fastest moving consumer in Lazada. Everyone is busy despite the fact that human interaction with the product is limited because of the barcode system that they implement in every order.

The warehouse is not air-conditioned but is well-ventilated. During the QnA with the executives of Lazada and the milk companies, I raised a concern about the required maintaining temperature when storing milk products. 

I was worried that hot temperature might affect the quality of the formula milk, but the executives of the milk companies assured that the quality of milk products decreases only once the packaging is opened; so there is nothing to worry about if a milk formula is stored in a room or lower temperature.

I have been to a lot of warehouses because I used to work in semi-conductor and electronics companies before, and I can say that this one is the best so far in a lot of aspects. 

During the lunch break, I was able to talk with Ms. Chavarot and I found out that the milk products with the guarantee seal are mostly those intended for kids more than 2 years of age because of the Milk Code; so don't be surprised if you see more milk for under 2 years old without the seal.

You might see milk formula that are sold at a lower price than those at the Lazmall, but you can't guarantee that they have the best quality for your kid. Let's not settle for anything less when it comes to the nourishment of our kids. 

Let's only trust the milk products guaranteed by Lazada. 

The guarantee seal somehow takes away a lot of questions and doubts from a parent's mind.

To learn more about the program, and to shop your favorite milk products under the Milk Guarantee Program, visit

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